Mr. Paul Wignall is a senior expert in call centers with more than 20 years of experience in this sector. He has worked with clients in both Canada and the U.S. and has significant experience in the telecommunications sector. Specializing in call center operations, Mr. Wignall assists call centers with performance assessment, process development and management, change management, and coaching and training of both managers and agents. Mr. Wignall has held several senior management positions within Bell Canada, as well as at C3 Contact Centre Performance Solutions.