Mini MBA in Telecommunications
Next session: 17-21 August 2015 - London, UK

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Master the Skills to Excel in Telecommunications Management!
Mini Tablet... and Get a Mini Tablet







“The course overachieved expectations & was most appreciated”, E.J., MTN South Africa

“The course implemented at STC last year was rated as one of the best programs implemented locally”, N.A.Q., Saudi Telecom Company (STC)

“I had a very pleasant experience in the training session, the 360° approach is a mind opener to perform my job”, H.S.M., Tigo Bolivia

“Excellent training. Good shared experiences between trainees”, E.A.S., Telecommunications Regulatory Authority (TRA) Oman


Telecom Leaders Use Neotelis. Don't Get Left Behind!Telecom Leaders

Acquire the Cross-functional Knowledge, Skills and Techniques to Excel in Telecommunications Management with Neotelis' Mini MBA in Telecommunications!

The telecommunications industry is becoming ever more global and competitive. Success in telecom requires sharp, business-savvy management teams and sound business management principles. The Mini MBA in Telecommunications covers the core areas essential for organizational and personal success in telecommunications.
Take-away Benefits
Attend Neotelis' Mini MBA in Telecommunications to learn the key business practices and managerial skills required to increase your contribution to the success of your organization and reach your personal goals.

Develop Your Competencies in Key Areas
  • Telecom Industry ~ Latest and most important trends in the telecom sector
  • Technology & Network ~ Essential understanding of current and upcoming network technologies
  • Marketing, Sales & Customer Service ~ Key competencies in marketing, sales and customer service
  • Business & Strategy ~ Techniques to enhance business decision and strategic thinking
  • Management ~ Essential management and leadership skills

Acquire Essential Skills for Success
At the end of the course, you will be able to:
  • Take better business decisions with an all-around understanding of the current telecom environment including the latest and upcoming technologies and services
  • Use the latest tools in marketing and sales to provide and sell services meeting customers' needs and expectations
  • Utilize your knowledge of telecom networks to anticipate technical constraints and make appropriate business decisions
  • Think and plan strategically to define and implement strategies with a positive financial impact on your organization
  • Successfully lead teams to higher achievements using more effective management techniques
Who Should Attend
  • Mid to senior managers in telecom and stakeholder organizations, directors looking to increase their professional competencies and those identified as future leaders
The Mini MBA in Telecommunications will help you maximize your impact and contribution to your organization's success.

A Combination of Dynamic Presentations and Engaging Activities

Activities

Daily Agenda
The 5-day Mini MBA in Telecommunications concentrates on the essential areas where competency drives success in the fast-evolving telecom sector. Each day focuses on a key area and the content is designed to provide participants with the latest competencies and tools in this specific domain.
Day 1 - Telecom Industry

A comprehensive look at the current telecom sector - a focus on the latest telecom technologies and services to identify the industry opportunities and challenges supporting successful business decisions.
Global and competitive telecommunications environment
  • Market evolution and trends
  • New telecom players
  • New services and offers
  • Challenges, impacts and opportunities for operators
Case study #1 - A Presentation to the MinisterCurrent and upcoming telecom technologies
  • Trends in networks and services
  • Broadband
  • Mobile technologies: 3G, 4G and LTE
  • IP, NGN's and convergence

Day 2 - Marketing, Sales & Customer Service
The competencies and tools to develop sound marketing and sales strategies to maximize customer satisfaction and loyalty
Marketing, strategic sales and customer service
  • Market information
  • Marketing strategy and planning
  • New service introduction
  • Strategic sales
  • Customer service management
Case study #2 - To OTT or not to OTT 360° Executive Case - Markets & services

Day 3 - Technology & Network
What you need to know to have a clear understanding of the technical aspects of the telecom business and make business decisions taking into account technical implications.

Network concepts
  • Transmission and switching
  • Core vs. access
Network planning
  • Review of requirements
  • Typical processes and tasks
  • Traffic characterization and forecasting
  • Traffic concepts, GoS, QoS, SLAs, security
  • Network costing/optimization
Network management, monitoring and control
  • Network Management Systems (NMS)
  • Network Operating Centers (NOC)
  • Evolution of standards to NGNs
Case study #3 - New sector network project360° Executive Case - Technical implications

Day 4 - Business & Strategy

A set of competencies and skills leading to successful strategic planning and sound business decisions.
Strategic thinking and planning
  • The importance of strategic thinking and planning
  • Strategic planning process
  • Environment scanning/assessment
  • Corporate vision, missions and objectives
  • Business portfolio evaluation
  • Strategy formulation
  • Implementation
Case study #4 - GoogleFinancial management
  • Budget and control
  • Cost allocation
  • Risk assessment and management techniques
  • Investment analysis
  • Financial information and data for executive decision-making
Case study #5 - New transatlantic cable system360° Executive Case - Strategy

Day 5 - Management

A set of competencies and skills to enhance leadership and management capabilities
Human resources management
  • Performance management
  • The employment relationship
  • Learning, training and organizational development
Management and leadership
  • The importance of competent management
  • The effective manager: skills and techniques
  • Leadership
Change management
  • Why is organizational change required?
  • The change process
  • Managing change
Case study #6 - Change management at Vodafone360° Executive Case - Presentations and debrief
A Team of Senior Expert Trainers
Neotelis' senior experts have more than 20 years of experience in telecommunications in both management and technical functions. Their expertise was developed working with operators, regulators and other telecommunications stakeholders. This practical experience gives Neotelis experts real-life expertise and a clear understanding of the challenges faced by organizations operating in the ever competitive telecom sector.

Jan Czech
Mr. Jan Czech, MSc, has more than 30 years of experience in telecommunications and fast-growing, world-class companies specifically in the areas of strategic and tactical planning, negotiation, market analysis, business development, carrier relations, network operations and international affairs. Mr. Czech has occupied top management positions with operators including Teleglobe such as President, Chief Operating Officer, Vice-President, International Market and Vice-President, Corporate Development. He also launched several operations abroad.
Over the last 10 years, Mr. Czech has trained over 2,000+ telecom professionals from over 80 countries worldwide. He has obtained excellent satisfaction rates from participants with an average of 4.7 out of 5. Participants particularly appreciate his wealth of practical experience and knowledge on the challenges and opportunities of today's telecom sector.

About Mr. Jan Czech: “What impressed me the most is the wealth of knowledge and the passion of the instructor in delivering this interesting course“, Z.K., Airtel Niger

Peter Barnes
Mr. Peter Barnes, BA, is a senior executive with significant successes and experience in the telecommunications industry in corporate leadership and strategy, regulatory matters, public affairs, government affairs and corporate governance. Mr. Barnes has occupied top executive positions in different telecom organizations: Director General - Strategic Planning at the Canadian Radiotelevision and Telecommunications Commission (Canadian telecom regulator), Chief Executive Officer of the Canadian Wireless Telecommunications Association, Vice-President - Public Affairs at AT&T Canada Enterprises and Vice-President - Government and Regulatory Affairs, Mobility Canada.
A team leader and a motivator, he brings strong analytical, communications, managerial and interpersonal skills to his teaching style. Participants to his courses praise his extensive knowledge and commitment in the training session.

About Mr. Peter Barnes: “What I appreciated the most was the flexibility and the commitment of the trainer“, I.M., Tanzania Communications Regulatory Authority (TCRA)

Charles Laflamme
Mr. Charles Laflamme, MBA, CFA, is a senior financial expert and chartered financial analyst with over 15 years of experience in finance in the telecom sector. Key qualifications include financial planning and strategy, financial management, business models and financial risks. As a Chief Financial Officer (CFO) for several companies in Canada and abroad (Bell Canada, Optosecurity, Vesper Brazil, etc.),
Mr. Laflamme has trained staff in finance working for operators, regulators and policy-makers in over 40 countries worldwide on financial management, planning and budgeting and management accounting.
Energetic, resourceful, honest and responsible individual, participants in his courses appreciate Mr. Laflamme's dynamism and his wealth of knowledge on all financial aspects of the telecom sector.

About Mr. Charles Laflamme: “The trainer did a very good job, showed good expertise of the training program. He was very mature in dealing with the participants, answered very well the questions asked, overall the program was very good”, K.A.M., Mobily Saudi Arabia

Lorna Mata
Mrs. Lorna Mata, MBA, has over 20 years of extensive experience in international telecommunications having previously worked with major Canadian telecommunications operators: Bell Canada, Teleglobe Canada, Telus and Stentor. Her main domains of expertise are in sales, marketing, interconnection, carrier relations, distribution and customer service.
Over the last 10 years, Ms. Mata has travelled the world to deliver trainings for Neotelis. She has developed and led dozens of courses worldwide for Neotelis in sales, customer account management, marketing, product management, distribution and customer care.
Participants particularly appreciate her wealth of knowledge and her ability to engage participants to maximize their learning experience.

About Lorna Mata: “The trainer was powerful and the course was useful. The trainer was interactive with all teams. She was looking to give the knowledge and to understand how they are thinking”, A.A.A., Zain Sudan

Daniel Lajoie
Mr. Daniel Lajoie is a technology professional with more than 25 years in information technology, including 15 years of experience in developing the business market and 4 years of international experience. Since 1976, Mr. Lajoie has held strategic positions in several telecom companies, including Bell and AT&T, where he was recognized as a strong team leader, experienced in optimization of IT budgets and in negotiation and management of long-term corporate contracts.

About Daniel Lajoie: “A great trainer, enthusiastic and very interesting. Thank you!”, E.P., Cogeco Canada


Price
$4,995 USD per participant* (discounts available for companies registering several participants)
*includes tuition fees, materials, lunches and coffee breaks on training days
Net amount to be paid to Neotelis - registrants are responsible for paying all taxes claimed by any authority of their home country.
... Also includes a Mini Tablet

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