<< Back to services list

Services Directory

ENG-110 Telecom Technologies for Business


*This course is also available as a live distance learning course*

A 2-day training course that will introduce participants to the key telecom technologies available to businesses today, including IP-based networks and services, cellular and Wi-Fi networks, unified communications, and cloud services. The course will also explore the phenomenon of BYOD and review mobility management solutions.
  • Gain a high-level understanding of the telecom technologies available to businesses today
  • Discover the potential advantages and benefits of telecom technologies
  • Develop critical thinking in relation to the multitude of technological offers available in the market
*Note: the course structure may be subject to change as trainings are updated on a regular basis.

  • Key concepts of voice and data transmission
  • Access versus core
  • Private networks versus public networks
  • Global public communications networks
    • PSTN
    • Internet
Data networks and services
  • Packet switching versus circuit switching
  • LAN versus WAN
  • Data transmission services
    • Dedicated services
    • Frame Relay
    • LAN extension
    • IP-VPN (MPLS)
  • VoIP - convergence of voice and data
Wireless and cellular networks and services
  • Cellular networks – CDMA, HSPA, HSPA+, LTE
  • Satellite-based services
  • Wi-Fi networks
Voice equipment and services
  • Traditional voice systems and services
    • Key systems, PBXs, Centrex
  • IP-based and converged systems and services
    • Key systems, IP-PBXs, IP-Centrex
    • SIP trunking
    • Residential IP telephony
  • Principal equipment and services vendors in Canada
Unified communications
  • Definition and advantages
  • Issues
  • Vendors and solutions
BYOD and mobility management
  • The ‘consumerization' of technology
  • Impacts of BYOD – device proliferation, the ‘always available' employee, security, policy issues
  • Mobility management solutions
Cloud services
  • Overview
  • Advantages and disadvantages
  • Vendors and services
Target Audience
  • Managers responsible for their organization's telecommunications requirements who need an all-around understanding of current telecom technologies
  • Managers and professionals with an interest in learning about telecom technologies


A combination of engaging activities and dynamic presentations to stimulate and maximize participants' learning.



A selection of Neotelis' training courses is held in various cities around the world. Please contact us at training@neotelis.com for the complete Yearly Training Calendar.


Neotelis can also deliver in-house sessions of this course specifically for your organization. Please contact us at training@neotelis.com for more information and a Proposal.

About Neotelis

Neotelis provides training, consulting, conferences and publications to the telecommunications industry worldwide. Its team of senior experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 120 countries around the world.

Telecom Leaders Use Neotelis!

Add to my favourites >> Download PDF Outline >>
Our expert
Daniel Lajoie
See our expert's profile »
  • Presential
The trainer was very polite, enthusiastic, warm and pleasant.M.-C. S. (Services partagés Canada)
Congratulations, a very appreciated training!J.-M. P. (Laval Technopole)