FIN-121 Revenue Assurance and Fraud Management in Telecom

Description

*This course is also available as a live distance learning course*

A 5-day training course integrating theoretical presentations, exercises, case studies and workshops that will:

• Guide the participants through the entire billing process and provide them with best practices to successfully and accurately bill customers
• Equip participants with the knowledge, tools and best practices to manage and control telecom fraud

Learning Outcomes

At the end of the course, participants will be able to:

• Understand the boundaries and interfaces of billing support systems
• Use best practices to gather accurate data
• Possess the leading tools to define charges and bill customers for mobile services – prepaid and postpaid services for 2G, 3G and LTE networks
• Implement an effective process for IP, interconnect and roaming billing
• Understand leading approaches in revenue collection and billing mediation
• Know how to identify fraud risk using current assessment techniques
• Identify the various types of service-related telecom fraud using best practices
• Possess the latest tools to identify fraud attacks, use prevention technologies and implement counter-measures in fixed, mobile and IP networks

Topics

Part 1 - Telecom billing

Understanding the boundaries and interfaces to billing support systems

• Implementation and use of Billing Support Systems (BSS)
• How to effectively manage internal and external interfaces

The service order process

Rating and pricing

• The service order process
• Best practices

Billing and collection: invoicing the customer

• Ensuring billing accuracy
• Convergent billing
• Collection systems
• Leading approaches

Mobile billing

• Prepaid
  • 2G & 3G models (including CAMEL)
  • The challenges of 4G prepaid billing
  • Best practice
• Postpaid
  • 2G & 3G models
  • The challenges of 4G prepaid billing (TAP 3)
  • Best practices
• Others

IP billing

• Understanding the challenges and leading approaches for IP billing
• The end-to-end IP billing process

Interconnection and roaming billing

Billing mediation

• Platform technology
• Event processing and data collection
• The billing mediation process

Customer care

• Trends and best practices

Workshops and case studies

Part 2 - Fraud management

Evolution of fraud

Thinking like a fraudster

Fraud risk

• Identifying the risks and weaknesses
• Grading the risks (vulnerability assessments)
• Best practices

Risk assessment

• Developing a process for risk assessment
• Conducting airtime fraud and non-airtime fraud risk assessments
• Analysis of internal fraud risks

Service vulnerabilities

• Subscription fraud
• Partnership fraud
• Interconnect fraud
• Premium rate fraud
• Roaming fraud
• Content and value-added fraud
• Prepaid fraud

Fraud detection and prevention

• Switched networks
• Packet networks
• Best practices

Data mining applied to fraud detection and prevention

Revenue assurance versus fraud

Target Audience

• Telecommunications managers and personnel responsible for billing, collection, billing mediation and fraud management
• Managers looking to complement their skill-set by gaining a good understanding of billing and fraud management

Methodology

Location

About Neotelis