<< Back to services list

Services Directory

ENG-108 Unified Communications Essentials for Managers


*This course is also available as a live distance learning course*

By connecting people and information in an integrated way, Unified Communications (UC) has tremendous potential to facilitate collaboration and improve efficiency, productivity and responsiveness of users and businesses.

This 2-day course will explore the technologies, components, applications and benefits of UC for enterprises and organizations.
  • Gain a good understanding of UC and its various tools and techniques
  • Understand the potential benefits of UC technologies and applications to enterprises and organizations
  • Discover how UC connects preferred devices anywhere, integrating voice, video and data
  • Learn how UC helps to enable comprehensive and effective collaboration and transformative changes in an enterprise's operations
*Note: the course structure may be subject to change as trainings are updated on a regular basis.

  • Communications integrated to optimize business processes
  • Background and history
  • Key concepts
  • TCP/IP
  • IP telephony
  • Federated presence management
  • Softphones
Components of unified communications
  • Telephony
  • Audio and video conferencing
  • Data sharing
  • Interactive white boards
  • Call control
  • Multimodal communications
  • Presence
  • Instant messaging (chat)
  • Unified messaging (integrated voicemail, email, SMS and fax)
  • Speech recognition
  • Voice-to-text services
  • Business Process Integration (BPI)
UC applications
  • Categories
    • UC-U: User productivity
    • UC-B: Business processes
  • Groupings
    • ontact management
    • Resource identification and problem resolution
    • Seamless information for mobility
    • Collaboration acceleration
    • Communication-enabled job portals
Benefits to enterprises and organizations
  • Individual user productivity
  • Business process transformation
Overview of vendor solutionsLive demonstration of UC
Target Audience
  • Telecommunications, contact center and IT managers seeking to exploit the benefits of unified communications
  • Professionals who need an understanding of unified communications and its impact on an organization


A combination of engaging activities and dynamic presentations to stimulate and maximize participants' learning.



A selection of Neotelis' training courses is held in various cities around the world. Please contact us at training@neotelis.com for the complete Yearly Training Calendar.


Neotelis can also deliver in-house sessions of this course specifically for your organization. Please contact us at training@neotelis.com for more information and a Proposal.

About Neotelis

Neotelis provides training, consulting, conferences and publications to the telecommunications industry worldwide. Its team of senior experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 120 countries around the world.

Telecom Leaders Use Neotelis!

Add to my favourites >> Download PDF Outline >>
  • Presential
This has been a fantastic training. We should do more of this type of training to get a better competitive edge.
A great training experience. One of the most relevant in my career!
Overall, a very good program that I would highly recommend.
A great training experience.
Excellent from beginning to end. The trainer has the touch.
It was extremely helpful & has enhanced my job performance.
Neotelis is always good. And the trainer brought it to another level.