Services Directory

Public Training Calendar - Public training sessions delivered in selected cities around the world.

Most Popular Courses

Strategy & Management (MGT)

• MGT-204 Mini MBA in Telecommunications (Virtual Classroom)
  Master the cross-functional knowledge, skills, tools and techniques to excel in telecommunications management.
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Regulation & Policy (REG)

• REG-111 Telecom Regulation for Today - Adapting to Change (Virtual Classroom)
  Competenties required to successfully evolve in today's telecom regulatory environment and analysis of the key issues and tools available to ensure a fair and equitable telecom environment.
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Finance (FIN)

• FIN-123 Best Practices in Telecom Cost Modeling & LRIC (Virtual Classroom)
  This 5-day practical course provides participants with best practices to understand, develop and implement successful LRIC costing models for voice and data using top-down, bottom-up and hybrid approaches.
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Engineering & Technologies (ENG)

• ENG-520 5G Fundamentals for Executives (Virtual Classroom)
  Fundamentals of 5G technologies and networks; exploration of 5G applications and use cases for consumers and industry.
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Training Courses on Request - Courses available for private training sessions at the location of your choice.

For more information and to obtain a Proposal, please contact us at training@neotelis.com.

There are also 91 Training Courses on Request - Courses available for private training sessions at the location of your choice that might interest you

Strategy & Management (MGT)

• MGT-000 Private Training in Management
  Neotelis can deliver private trainings in strategy & management specifically for your organization at a location of your choice.
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• MGT-102 Winning Project Management Techniques
  Discover the knowledge, skills, tools and techniques for the effective management of projects in the telecommunications environment.
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• MGT-105 Leadership: A Potential to Develop
  Develop required aptitudes and qualities inherent to all great leaders working in telecommunications organizations.
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• MGT-116 Analytical Skills & Logical Thinking
  Obtain an understanding of the process of logical thinking, as well as analytical skills for effective problem solving in today’s business environment.
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• MGT-117 Mastering Creative Thinking & Innovation for Business Success
  Obtain the skills and tools required to improve your creative thinking and apply it for business success through innovation.
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• MGT-118 Business Influencing Skills
  Obtain the knowledge and skills to successfully influence others in business situations.
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• MGT-119 Business Case Preparation & Development
  Obtain the practical skills and tools required to prepare and present successful business cases. The program reviews various methods of financial analyses used to determine the feasibility of a business case, as well as techniques useful in helping ensure acceptance of a case.
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• MGT-122 Prevent & Recover - Business Continuity Management
  Learn how to make your business more resilient against business disruption with Business Continuity Management(BCM).
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• MGT-125 Emotional Intelligence
  Discover the fundamental concepts of emotional intelligence and how these can be applied to improve workplace relationships and increase productivity.
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• MGT-128 Strategic Alliances
  A 5-day course which examines how to build and manage successful strategic alliances.
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• MGT-129 Value Chain Management
  A 5-day course which examines how to apply the concept of Value Chain management to improving the effectiveness of business activities.
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• MGT-131 Analytical Thinking and Telecom Data Analysis
  A 5-day training course to provide participants with the knowledge, tools and best practices to successfully use analytical thinking methods and data analysis tools to solve problems.
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• MGT-132 Strategic Planning: Designing Effective Telecom Strategies
  In this 5-day training course, participants learn how to think strategically and to successfully implement a strategic planning process which allows the formulation of sound strategies leading to both individual and organizational improvement and growth. The course also includes analysis of real-life strategic planning cases and various practical workshops.
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• MGT-133 Dealing with Disruption: Competition, Choice & the Search for a 'Level Playing Field'
  During this 5-day course, participants will learn about the emergence and impact of disruptive OTT competition, as well as countervailing opportunities for operator revenue growth that flow from convergence in both the consumer and business markets (social media, mobile money and fintech, Internet of Things (IoT), 5G and streaming opportunities). They will also conduct an in-depth analysis of the shifting dynamics of competition between operators and applications providers (the disruptors) and examine the ways in which regulatory bodies and competition authorities might intervene to reform regulation in a way that promotes more competition, choice for users, and a “level playing field” when it comes in regulation of both operators and new internet-based competitors.
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• MGT-135 Performance Management for Organizational Success
  This 3-day Training Course provides participants with the knowledge, tools and techniques required to set clear individual strategic measurement systems and use these Key Performance Indicators (KPIs) as tools to successfully manage the individual performance.
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• MGT-136 Telecom Essentials (Virtual Classroom)
  Fundamentals of telecommunications for non-engineering professionals: basics of telecom networks, technologies, services, industry structure and outlook.
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• MGT-137 Digital Transformation Leadership & Strategies (Virtual Classroom)
  Best practices and strategies for leading and managing an effective and successful digital transformation in an enterprise.
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• MGT-201 Mini MBA in Telecommunications
  Master the cross-functional knowledge, skills, tools and techniques to excel in telecommunications management.
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• MGT-204 Mini MBA in Telecommunications (Virtual Classroom)
  Master the cross-functional knowledge, skills, tools and techniques to excel in telecommunications management.
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• MGT-300 Mini MBA in Telecom Technologies
  A comprehensive 5-day training course to empower participants with key knowledge on current and emerging telecom technologies to successfully plan, design and manage today’s and tomorrow’s telecom networks.
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Regulation & Policy (REG)

• REG-000 Private Training in Regulation & Policy
  Neotelis can deliver private trainings in regulation & policy specifically for your organization at a location of your choice.
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• REG-102 Spectrum - Managing a Scarce Resource for Maximum Impact
  A 5-day training course to provide participants with a clear understanding of the radio-frequency spectrum and its management and regulation, to demonstrate how to best allocate and control frequencies, and to present how to deal with future spectrum management decisions to accommodate new technologies as they become available.
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• REG-106 Effective Telecom Competition: Finding a Balance
  This 5-day training course allows participants to analyze and discuss important current issues related to competition in the telecommunications sector; from competition safeguards such as dominant carrier regulation to the new challenges of digital competition and net neutrality. The course includes a combination of presentations, case studies, group workshops and facilitator-led discussions.
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• REG-107 Strategic Regulatory Affairs & Compliance in Telecom
  This 5-day training course provides participants with the knowledge, tools and techniques to successfully manage the regulatory affairs and compliance function of a telecommunications operator so as to have a positive, strategic impact on company success.
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• REG-108 Telecom Regulation for Today - Adapting to Change
  A 5-day training course to provide participants with the knowledge and competences required to successfully evolve in today's telecom regulatory environment. The course includes discussions and analysis of the key issues and tools available to ensure a fair and equitable telecom environment.
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• REG-109 Best Regional Practices Workshop for Middle East Regulators
  Neotelis’ 5-day Workshop provides a unique opportunity for regulators to acquire regional best practices in telecom regulation while sharing knowledge and experiences with other regulators in the region.
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• REG-110 Best Regional Practices Workshop for Caribbean Regulators
  Neotelis’ 5-day Workshop provides a unique opportunity for regulators to acquire regional best practices in telecom regulation while sharing knowledge and experiences with other regulators in the region.
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• REG-111 Telecom Regulation for Today - Adapting to Change (Virtual Classroom)
  Competenties required to successfully evolve in today's telecom regulatory environment and analysis of the key issues and tools available to ensure a fair and equitable telecom environment.
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Marketing & Sales (MKG)

• MKG-000 Private Training in Marketing
  Neotelis can deliver private trainings in marketing specifically for your organization at a location of your choice.
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• MKG-102 Call Centers & Customer Service in Call Centers
  Obtain key call center management techniques as well as methodologies and tools to offer top-quality customer service through call centers.
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• MKG-104 Best Practices in Interconnection
  Discover the interconnection of telecommunications networks, and its commercial, administrative, operational and legal/regulatory aspects.
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• MKG-111 Strategic Sales in Telecommunications
  Learn how to find, win and retain customers, and enhance your professional sales skills.
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• MKG-114 Best Practices in Telecom Pricing
  Discover how to make real pricing decisions by obtaining the right knowledge, skills and tools.
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• MKG-117 Value-Based Marketing
  Develop marketing strategies and plans which maximize value creation in marketing initiatives and opportunities.
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• MKG-119 Distribution Channel Strategy and Management
  Discover the tools and methods to develop a successful telecom distribution channel strategy, and to select, manage and monitor the channels.
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• MKG-121 Building a Customer Focus – Contact Center Strategies & Management
  Obtain the knowledge, methodologies and strategies to build customer focus in contact centers and to manage contact center activities.
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• MKG-122 CRM in Telecommunications
  Discover the important concepts, tools and techniques of Customer Relationship Management (CRM).
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• MKG-124 Strategies to Capture Growth Opportunities in Telecom
  See how to transform new threats to traditional telecom operations into opportunities, and on new ideas and new ways to generate revenue and growth.
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• MKG-125 International Telecom Traffic Management & Roaming for Today
  This 5-day training course teaches participants how to approach the management of international traffic & roaming as a business: by finding ways to improve revenues and reduce associated costs. The course includes discussions and analysis of the current market and of potential strategies and tactics available to increase profits.
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• MKG-126 Commercial Strategies for Wholesale Telecom Services
  A 5-day Training Program to equip participants with best practices in the wholesale telecommunications business.
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• MKG-128 Marketing, Product & Pricing Management in Telecom
  The telecommunications industry is becoming ever more global and competitive. Success in telecom requires sharp, business-savvy marketing plans. This 5-day Training Course provides participants with detailed guidance on creating successful marketing, product and pricing strategies.
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• MKG-130 Data Analytics for Telecom Marketing
  This 5-day Training Course covers the key concepts, tools, and techniques of using data analytics to provide insights useful to telecom marketers in improving their marketing strategy and tactics.
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• MKG-131 Strategy and Management of Customer Experience in Telecom
  A 5-day Training Program which provides participants with the necessary skills and knowledge to understand customer experience and its challenges, to master customer experience variables, and to strengthen their customer relationships before and after a sale.
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Finance (FIN)

• FIN-000 Private Training in Finance
  Neotelis can deliver private trainings in finance specifically for your organization at a location of your choice.
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• FIN-105 Financial Modeling in Telecommunications
  Obtain the fundamental concepts, principles, tools and techniques of financial modeling as it applies to the telecommunications sector.
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• FIN-111 Financial Strategies & Management for Telecom Executives
  Obtain financial strategies and management tools and techniques to lead your organization's growth and success.
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• FIN-113 IAS/IFRS in Telecommunications
  Master the International Accounting Standards/International Financial Reporting Standards (IAS/IFRS) and guidelines for their implementation in the telecommunications sector.
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• FIN-117 Finance for Non-Financial Managers in Telecommunications
  Discover finance in a telecommunications environment.
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• FIN-118 Management Accounting in Telecommunications
  Discover the concepts and tools of management accounting and its use to improve performance.
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• FIN-121 Revenue Assurance and Fraud Management in Telecom
  A 5-day training course integrating theoretical presentations, exercises, case studies and workshops.
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• FIN-122 Best Practices in Telecom Cost Modeling & LRIC
  This 5-day practical course provides participants with best practices to understand, develop and implement successful LRIC costing models for voice and data using top-down, bottom-up and hybrid approaches.
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• FIN-123 Best Practices in Telecom Cost Modeling & LRIC (Virtual Classroom)
  This 5-day practical course provides participants with best practices to understand, develop and implement successful LRIC costing models for voice and data using top-down, bottom-up and hybrid approaches.
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Human Resources (HRM)

• HRM-000 Private Training in Human Resources Management
  Neotelis can deliver private trainings in human resources specifically for your organization at a location of your choice.
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• HRM-103 Training Management & Course Development
  Gain the tools and techniques to manage training activities and develop training courses in a corporate environment.
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• HRM-105 Training & Organizational Performance: Issues & Strategies
  Master the training tools and approaches required so that your employees can achieve their organization's business objectives.
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• HRM-108 Becoming an HR Business Partner
  This 3-day Training Course provides participants with the competences and tools required to successfully implement the ‘HR Business Partner’ approach. During the course, participants work on numerous practical workshops to develop their capacity to manage HR to successfully contribute to company’s strategy and value.
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• HRM-109 Strategic Human Resources Management
  This 5-day Training Course is designed to provide participants with the tools and techniques required to provide Human Resources (HR) leadership with a positive and strategic impact on their organization.
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Engineering & Technologies (ENG)

• ENG-000 Private Training in Engineering, Networks and Technologies
  Neotelis can deliver private trainings in engineering & technologies specifically for your organization at a location of your choice.
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• ENG-100 Telecom Technologies & Services for Today and Tomorrow
  This 5-day training course focuses on the key knowledge telecom professionals need to possess on current and emerging telecom technologies. The course empowers participants with essential knowledge on the telecom technologies that enable the delivery of today's and tomorrow's consumer and enterprise telecom service offerings.
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• ENG-105 Primer on Current and Future Telecom Technologies & Services
  This 1-day course provides participants with a global understanding of current and future telecom technologies and services.
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• ENG-107 Cloud Computing & Virtualization for Managers
  Obtain a general understanding of the key concepts, technologies, features and tools of cloud computing and virtualization, and of the associated issues and benefits for enterprises and organizations.
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• ENG-108 Unified Communications Essentials for Managers
  Explore the technologies, components, applications and benefits of UC for enterprises and organizations.
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• ENG-109 Cybersecurity Essentials for Today
  Discover key security risks to networks and systems and examine ways to address these risks.
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• ENG-110 Telecom Technologies for Business
  Discover the telecom technologies available to businesses today.
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• ENG-301 PDH & SDH Digital Transmission
  Discover the PDH transmission, its limitations with respect to the SDH transmission,SONET Network and the differences between these types of Network.
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• ENG-302 Digital Networks: TX, DSX AND XDSL
  Discover the fundamental concepts of digital networks and Tx, DSx and xDSL technologies and their applications.
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• ENG-400 Introduction to Data Networks & TCP/IP for Non-Technical Staff
  Obtain an overview of data networks and TCP/IP. This Training Program describes the essential components that drive the Internet and today’s corporate networks.
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• ENG-401 Introduction to Data Networks & TCP/IP
  Discover data networks and TCP/IP. This Training Program delves into the nuts and bolts of the technologies and protocols that drive the Internet and today's corporate networks.
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• ENG-404 TCP/IP Networks: Switching
  Obtain the tools required to design and build a switched campus network.
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• ENG-405 TCP/IP Networks: Routing
  Obtain the tools required to design and build a routed network.
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• ENG-406 IP Network Security
  Obtain the tools required to implement security measures to Internet Protocol (IP) networks.
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• ENG-410 Overview of MPLS Technology
  Discover the MultiProtocol Label Switching (MPLS) technology.
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• ENG-413 IP Network Essentials for Managers
  Discover data networks and TCP/IP and get an understanding of the key principles, technologies and protocols that drive the Internet and today’s corporate data networks.
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• ENG-506 Wi-Fi/WiMAX: Planning, Design & Deployment
  Discover WiMAX and Wi-Fi technologies, applications and services, as well as regulatory, marketing and business objectives.
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• ENG-507 Fixed & Mobile WiMAX: Planning, Design & Deployment
  Discover fixed and mobile WiMAX technologies, applications and services, from the perspectives of technology, regulatory, marketing and business.
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• ENG-510 4G Mobile Networks
  This 2-day course concentrates on the cellular deployment of the 4G LTE platform at a conceptual high level, delving into topics such as the LTE system sub-architecture of radio access and core network, the handling and mobility aspects of todays’ services provided over LTE, including end-to-end QoS and security. It also discusses the aspect of spectral efficiency achieved through the application of the developed standards.
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• ENG-512 The Essentials of LTE
  Discover the Long-Term Evolution (LTE) technology.
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• ENG-513 4G Core Network
  This 3-day Training Course includes a detailed analysis of the architecture, interfaces, protocols, QoS, deployment and dimensioning of the EPC which supports higher throughput, lower latency, and mobility between 3GPP and non-3GPP radio access technologies.
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• ENG-514 Advanced Mobile Networks: QoS, QoE & Technical Aspects
  This 5-day Training Course equips participants with the technical competencies required to successfully perform technical tasks related to evaluating and measuring QoS and QoE in advanced mobile networks from a regulator and operator point of view.
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• ENG-515 5G and IoT
  This 4-day course is designed to provide an overview of 5G and the Internet of Things (IoT), from a technical point of view.
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• ENG-516 Network Security Auditing
  This 5-day course is designed to provide a detailed understanding of the telecommunication network security audit processes and parameters
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• ENG-517 5G & IoT - A Technical and Regulatory Perspective
  A 5-day Training Course to provide participants with an overview of 5G and the Internet of Things (IoT), from a technical and regulatory perspective.
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• ENG-518 5G & IoT Technical and Regulatory Perspective (Virtual Classroom)
  A 3-day virtual classroom training (1/2 day x 6 sessions) to provide participants with an overview of 5G and the Internet of Things (IoT), from a technical and regulatory perspective.
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• ENG-519 IMT 2020 Guidelines & SDN/NFV
  A 3-day training course via virtual classroom sessions (6 half days) to provide participants with the knowledge and skills to successfully understand IMT-2020 network modern design using SDN and NFV. The course will dive deep into the QoS system procedures needed for the regulator and the parameters associated with the procedures for designing and optimizing this advanced network.
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• ENG-520 5G Fundamentals for Executives (Virtual Classroom)
  Fundamentals of 5G technologies and networks; exploration of 5G applications and use cases for consumers and industry.
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Publications

There are also 21 Publications that might interest you

• DOC-501 Mobile Money 101
  What exactly is ‘mobile money’? The words ‘mobile’ and ‘money’ have meaning for all of us when taken separately, but when you put them together, what do you get?
• DOC-502 The What and The How of Managing Mobile Communications Expenses (Part 1)
  With regularity, the dreaded message comes down from above: We need to take a good look at our expenses. If you are the “lucky” person responsible for the mobile telecommunications expenses, you know all too well that this exercise will take a lot of your time and that the results of your effort may or may not bear fruit. So what are you going to do? By Hans & Annelie Bergman, TelDesign
• DOC-503 Social Media for Business
  It’s true. The vast majority of organizations using social technologies are doing so for marketing and public relations purposes (a.k.a. ‘Consumer Social Media’). But many have discovered how to use these new pervasive tools to achieve business objectives such as saving money or making more of it using Enterprise Social Media.
• DOC-504 The What and The How of Managing Mobile Communications Expenses (Part 2)
  Part 1 of this article appeared in InfoTelecom #5, published in March 2013. In Part 1, we identified and discussed a number of stages associated with the management of mobile expenses. Part 2 provides some further essential and detailed pointers for each stage of the process. These tips were gleaned from personal experience in this field, and will further assist you towards successfully managing your mobile communications expenses.By Hans & Annelie Bergman, TelDesign
• DOC-505 First-Contact Resolution
  For many organizations, first-contact resolution (FCR) is a key indicator of efficiency in the Customer Relations Centre (CRC) as well as an excellent predictor of customer satisfaction and loyalty. According to numerous analysts, increasing FCR can help reduce the volume of contacts to be handled and hence contribute to reducing CRC operating costs.
• DOC-507 The Customer Contact Centre as 'Social Media Relations Centre'
  Over the past few years, there have been many structural changes in the areas of customer services, technical support and even sales development. These changes are due, for the most part, to the fact that new communications media have been overtaken by informed customers and, as a result, the paradigms on interaction between individuals and organizations are shifting.
• DOC-508 A New Measure of Customer Satisfaction
  Competition is fierce in many sectors and many organizations are actively struggling to increase their market share or simply retain what market share they already have. Today’s consumers are much more demanding and they have many more options to choose from when searching for a product or service.
• DOC-510 Building Architecture and Telecommunications Spaces
  When designing a new commercial building, it is important to provide the architect with the architectural parameters for the telecommunications spaces as soon as possible. The earlier in the process that this information is transmitted, the easier it will be to obtain the spaces that you need in terms of quantity, location and size.
• DOC-511 Lessons Learned
  How can organizations continuously improve the delivery of their technology projects? One simple yet effective approach is to encourage capturing and applying the "Lessons Learned" from previous projects. By Tom Purdy, Project Prime
• DOC-512 Business Tips for Implementing Mobile Solutions
  Hardly a day goes by without some major announcement on a new technology, tablet or smartphone. The marketing push is so great that you HAVE to get it! But let’s stay focused on the reality and not the hype.
• DOC-513 The Customer Relations Center of the Future
  We get the feeling we belong to an industry that hasn’t stopped evolving from the very beginning. So, the latest “wind of change” to hit customer relations centres can, at first glance, appear to be a new fad rather than a fundamental wave of change that will completely transform today’s customer relations centres.
• DOC-514 Converging Technologies Drives New Relationships
  I recently attended an industry event hosted by the Community of Telecommunications Consultants (CTC) in Toronto. The value of the people in this organization was evident by the end of the first meeting. By Matthew Clulow, Clulow Associates
• DOC-515 Global Reach for Local Gain
  The video conference industry is a direct beneficiary of the visionary leadership of the Intelligent Community Forum. In July 2012, Google launched FIBERHOODS; a high-speed service in Kansas City that offers homeowners 1Gbps upload or download speeds for about 70$ per month. They are giving away the old 5Mbps service, for free.
• DOC-516 When Cloud Computing Visits Virtualization!
  Since the late 50s, the idea of running several programs in parallel has quickly gained in popularity. There was talk about time sharing, multiprogramming, etc. The idea was to have several programs cohabitate simultaneously, with each program having access to the same hardware, but not interfering with one another. Virtualization is very close to this concept. By Daniel Lajoie, Optcom
• DOC-518 Is Twitter for You?
  The old adage “if you make one customer unhappy he tells five friends” has to be revised in this age of social media. Jeff Bezos, CEO of Amazon, allegedly once said, "You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends". By Karl Hentschel, MCCS
• DOC-519 CRM: Challenges, Best Practices and Trends
  Customer Relationship Management (CRM), as the name implies, is the management of a company’s relationships with its customers and is defined by Gartner as: “An enterprise-wide business strategy designed to optimize profitability, revenue and customer satisfaction by organizing the enterprise around customer segments, fostering customer-satisfying behaviors and linking processes from customers through suppliers.”
• DOC-520 Rent or Buy?
• DOC-521 Today's Online Technology Provides a Viable Alternative to Traditional Face-To-Face Training
  We are all familiar with the traditional way of training, what is often called ‘face-to-face’ or classroom training. Everyone gathers together in one place at a set time with a trainer who leads the session in-person. Well-prepared, well-organized and well-delivered, face-to-face training can be a great experience with excellent opportunities to interact, share expertise and learn from others, and it is the immediate, direct interaction that makes face-to-face training such a powerful method of learning. By Wendy Swan, Neotelis
• DOC-522 The Mobile Wallet
  My previous article ‘Mobile Money 101’, gave an overview of mobile money in its various forms – mobile banking, mobile payments, and mobile money person-to-person transfers and remittances. In this article, I want to focus in on a concept that is closely related to mobile money: the mobile wallet. By Wendy Swan, Neotelis
• DOC-523 Mobile Payment Models and Technologies - Part 1: Remote Mobile Payments
  This article, the 3rd in my series on mobile money, will look at some of the ways in which mobile payments are being implemented. It will describe the category of mobile payments called remote mobile payments, where a consumer uses a mobile device to make a purchase without interacting with a physical Point of Sale (POS) system.
• DOC-524 Mobile Payments - Cookies Anyone?
  Many people think of mobile payments as being a payment which uses a mobile phone as a replacement for a credit or debit card. However, if you think about it a little differently, a mobile device can also replace another important part of the payment chain – the device that reads the card information, the Point of Sale (POS) terminal.

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